All the products sold on 1 Happy Shop are original and come with the international manufacturer's warranty. The terms of warranty may vary according to the type of product and to the manufacturer. During the warranty period you may have your product serviced and repaired by any authorised service center worldwide or you may call the manufacturer or his local distributor. You will find a list of international and domestic addresses in the documentation accompaning the product.
You may also call us for any problem during and after the warranty period: we will be happy to provide all the assistance you need.
Original manufacturer's warranty
All the products we sell come with the original manufacturer's warranty. The terms of warranty may vary according to the type of product and from manufacturer to manufacturer. During the warranty period you may have your product serviced and repaired by any authorised service center worldwide or you may call the manufacturer or his local distributor. You will find a list of international and domestic addresses in the documentation accompaning the product.
You may also call us for any problem during the warranty period: we will be happy to provide all the assistance you need.
Money back guarantee
Your satisfaction is most important to us. If for any reason you are not completely satisfied with your purchase from1 Happy Shop, you may return it within 15 days and the product cost will be refunded in full.
It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event, 1 Happy Shop will pay the shipping costs.
How to return products
Follow these instructions to return goods.
1. Damaged or broken goods
Before returning the goods you must send an e-mail to our customer service at staff@1happyshop.com with the following data:
- The order number
- the description of the item(s) you are returning
- The reason for the return
- Your e-mail and phone number
In your e-mail you have to indicate if you prefer to be refunded or if you want to substitute the damaged goods. You should also specify the credit card account where you want us to refund the money. We will then send you an e-mail with a 'Return merchandise authorization' number (RMA#) and instructions on how to ship back the goods. Wait for our answer before returning the goods because we cannot accept any COD (cash on delivery) parcel or any return without a previous authorization. All returned goods must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 15 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. We are not responsible for damage on returned goods. Goods to be returned should be packed carefully.
2. Other returns
If, for any reason, you do not want to keep the goods, you may return them and get a refund. In this case you will have to pay the shipping costs. Before returning the goods you must send an e-mail to our customer service at staff@1happyshop.com with the following data:
- The order number
- the description of the item(s) you are returning
- Your e-mail and phone number
In your e-mail you should also indicate the credit card account where you want us to refund the money. We will send you an e-mail with a 'Return merchandise authorization' number (RMA#) and instructions on how to ship back the goods. Wait for our answer before returning the goods because we cannot accept any COD (cash on delivery) parcel or any return without a previous authorization. All returned goods must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 15 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. We are not responsible for damage on returned goods. Goods to be returned should be packed carefully.
If I still have doubts how can I contact you?
You can contact us via e-mail at staff@1happyshop.com, phone us at the number +39 0341 282323 or write us at1 Happy Shop, Via Roma 41/A, 23855 Pescate (LC), Italy.
